shop policies

Returns Policy: All Sales are Final!

Once a payment goes through, payment processing fees are non-refundable to à madeleine and to the buyer. 

À madeleine is not responsible if the customer drops and/or damages their item(s). If your item arrives damaged, you have 24 hours to contact us from the time the tracking shows the package is delivered. 

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À madeleine is not responsible for lost/ damaged packages. 

If your item does arrive damaged, contact us ASAP!

If the wrong item was shipped to you by mistake, email à madeleine. Make sure you add a subject to your email, this helps me attend to your needs quicker, send proof of your order, and information, and a picture of the items that you received. We will make it right!

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Package Sent Back?  

When filling out at check out you must include your FULL address, don't forget your house/apt/unit/etc.

À madeleine is not responsible for insufficient addresses submitted by the consumer.

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If the Address Mistake was made before a consumer receives their confirmation email they still have the opportunity to fix and correct their address by contacting à madeleine.  The Consumer has 24 hours to reach out, otherwise, there's no further action that can be done to resolve the issue. 

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À madeleine  is not responsible for any allergies or injuries of ANY KIND. 

PLEASE NOTE THE FOLLOWING:

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We do try to stay as close as possible to the actual colors when photographing our products.
Note: colors may vary depending on your computer/screen. 

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By placing an order with us, you agree to these terms & conditions.